A Full Glass is Good Customer Service

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This week is beach week for my family and I.  I have been looking forward to this week for months.  The last several months have been jam packed so hanging out on the beach with my wife and kids is a refreshing break from the daily grind.  I was long overdue for a vacation.

One of the things we like to do while on vacation is go out to eat at restaurants.  We really enjoy exploring and visiting new restaurants but it’s not cheap, especially when you add four children into the mix.   Over the course of doing this for several years I have found 2 things that really matter to me.

Is my cup empty?

My biggest pet peeve when I go out to eat is when my cup is empty.   The longer my cup is empty the smaller your tip will be.  It means you aren’t paying attention to your paying customer. 

Is the children’s menu an afterthought?

It’s no surprise to me why my kids get tired of going out to eat.  It’s the same choice from one restaurant to the next.  Chicken nuggets, Peanut Butter & Jelly, Mac & Cheese or something else that’s deep fried.  I feel bad for the kids that there is such limited choices. 

Overcharging because you’re the only choice.

I know, I said 2 things but it seems like lately I’m seeing restaurants overcharge just… because.   Not because people are waiting to get in the door, not because their food is exceptional, not because their customer service is awesome, but because they are only one of a few choices.

The Diamond in The Rough

We have eaten out at the most popular seafood restaurants this week and one night we hit a pizza shop.  Can you believe that the pizza shop was the best meal we have had all week?  It cost a quarter of the normal price I’d pay for dinner, the customer service was awesome and everyone enjoyed their meal.  The pizza shop waited on us like we were their only customers. It’s no surprise to me that their name is “Super Pizza!”

Bottom line: Treat your customer like they are your first and last.  Keep their glass full and don’t overcharge just because you can.

Craig Kelley

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Craig is the author of How to Get Out of Debt and an avid blogger. He strives to help people maximize their time and succeed financially as well as personally. He has been a leader in several start-up companies including Mokumax Virtual Domains & Servers, Inc. and currently HealthcareSupplyChain. Read more...

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